LegalPolicies, in plain sight.
Policies, in plain sight.
Everything that governs NetzSec and the ZeroTrace product line.
Review every NetzSec policy and legal document. We reserve the right to update these at any time, so please check back regularly for changes.
NetzSec is the company; ZeroTrace is one of its product lines. These policies apply to both, so everything here covers zerotrace.one and its subdomains as well.
- Imprint (Impressum)Provider identification under §5 DDG and §18 MStV, including Kleinunternehmer status (§19 UStG), WEEE, LUCID, CE conformity, and the §36 VSBG dispute resolution notice.Updated June 15, 2026
- Privacy Policy (Datenschutzerklärung)How NetzSec collects, uses, and protects personal data under the GDPR (Art. 13) across the ZeroTrace product line, including dashboard accounts, ghost-mode orders, hardware sales, the mobile app, and data retention.Updated August 12, 2026
- Confidentiality & Data HandlingHow ZeroTrace hardware and software handle data during authorized engagements, why NetzSec is not a processor of your client data, and how NDAs and DPAs are handled for business customers.Updated September 4, 2026
- Cookies PolicyWhich cookies and similar technologies NetzSec uses, the legal basis under §25 TDDDG, and how to manage your consent.Updated June 7, 2026
- Terms of Service (AGB)General Terms and Conditions governing purchase of hardware, ghost-mode orders, use of dashboard accounts, software licensing, and acceptable use of ZeroTrace services.Updated August 20, 2026
- Right of Withdrawal (Widerrufsbelehrung)Statutory 14-day right of withdrawal for consumers under §312g and §355 BGB, with the online withdrawal function (Art. 11a, Directive (EU) 2023/2673) and the digital-goods consent rules per §356 Abs. 5 BGB.Updated June 30, 2026
- Shipping PolicyDelivery times, shipping methods, and digital activation timelines for ZeroTrace hardware and firmware.Updated June 7, 2026
- Firmware Licence PolicyHow ZeroTrace firmware licences are bound to hardware, how to move a licence to a new device, and what happens if NetzSec ever stops operating.Updated August 20, 2026
- Certifications & ComplianceThe radios and certification-relevant components in every ZeroTrace device, the Espressif ESP32-S3 / ESP32-C5 module certification matrix (CE, FCC, IC, KCC, SRRC, TELEC, MIC, NCC, ANATEL, Wi-Fi, BQB), the Echo 433 MHz sub-GHz radio, and the USBLogger's direct-SoC integration.Updated September 4, 2026
- Responsible Disclosure PolicyHow security researchers can report vulnerabilities in NetzSec systems, scope, safe harbour, and our commitment to coordinated resolution.Updated June 7, 2026
- Trademark Notice (Markenhinweis)NetzSec and ZeroTrace are independent. Third-party product names, brands, and marks that our tools detect or name are the property of their respective owners and are used nominatively (§23 MarkenG, Art. 14 EUTMR) with no affiliation, endorsement, or certification implied.Updated August 24, 2026