Right of Withdrawal (Widerrufsbelehrung)

You don't need to write a letter or fill out the model form below — there's a one-page online flow that does everything for you. Pick the right card depending on whether you've already submitted:

What you need to start. Your order email and your Stripe receipt number (eight characters, usually written 1234-5678). The receipt number is at the top of the email Stripe sent right after your payment cleared — subject line normally begins with "Your receipt from" or "Your ZeroTrace receipt". If you can't find it, email us and we'll look it up by your order address.

What you'll get back. A reference number that looks like WD-K7H2N3PQ. Save it — that's how you (and we) refer to the withdrawal from that point on. You'll also receive a written confirmation by email from our team, usually within one business day.

The flow branches automatically based on whether your order has shipped. You don't need to choose anything — the form figures it out from our records.

The 14-day window. Under § 355 BGB the clock starts the day you (or someone you nominated) physically receive the goods — not the day you ordered. For multi-item deliveries it starts on the day the last item arrives. You only need to send the withdrawal within those 14 days; the goods themselves have a further 14 days to make their way back.

Refund amount. We reimburse the price of the items you return. If you withdraw the entire order, we also refund the original outbound shipping cost (§ 357 Abs. 2 BGB / CRD Art. 13(2)). If you only return some items, the outbound shipping stays — the partial shipment was still delivered.

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party other than the carrier indicated by you, took possession of the goods (or, in the case of partial deliveries, the last item).

To exercise the right of withdrawal you can:

• Use the online form at zerotrace.one/widerruf/anfrage — recommended.
• Or send us a clear declaration by post or email:

NetzSec
Alte Brühler Straße 127
50997 Köln, Germany
E-Mail: contact@netzsec.com

To meet the withdrawal deadline it is sufficient to send the communication before the period expires. The online form also satisfies the trader's obligation under Art. 11a of Directive (EU) 2011/83 (as amended by Directive (EU) 2023/2673) to provide a withdrawal function on a durable medium — it acknowledges your declaration immediately on submission.

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of supplementary costs arising if you chose a delivery type other than the cheapest standard delivery we offer), without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw.

We will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.

You shall send back the goods to us, without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send the goods before that period has expired. You bear the direct cost of returning the goods.

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

For contracts on the supply of digital content not on a tangible medium (e.g. firmware licences, software downloads, dashboard activations), the right of withdrawal expires if:

• you have expressly consented to performance beginning before the end of the withdrawal period; and
• you have acknowledged that, by giving your consent, you lose your right of withdrawal upon commencement of performance.

We capture both of these confirmations at checkout. If you do not give the consent, the firmware licence is activated only after the 14-day withdrawal period has ended. The online withdrawal form will automatically mark any digital items as ineligible when consent was given — only the physical hardware in your order is selectable.

You don't need this form if you use the online withdrawal function — it's only here because the law requires us to publish it. (Complete and return this form only if you wish to withdraw from the contract.)

To:
NetzSec
Alte Brühler Straße 127
50997 Köln, Germany
E-Mail: contact@netzsec.com

,  I/We (*) hereby give notice that I/We (*) withdraw from my/our (*)
  contract of sale of the following goods (*)/for the provision of the
  following service (*):

,  Ordered on (*) / received on (*):

,  Name of consumer(s):

,  Address of consumer(s):

,  Signature of consumer(s) (only if this form is notified on paper):

,  Date:

(*) Delete as appropriate.

The right of withdrawal does not apply in particular to (§312g Abs. 2 BGB):

• goods made to the consumer's specifications or clearly personalised
• sealed goods which are not suitable for return for health or hygiene reasons and which were unsealed after delivery
• supply of digital content not on a tangible medium where you gave the consents described in section 4 above